1. Validity of the terms and conditions 
The business transaction (offers, deliveries, services, etc.) with Medropharm AG takes place exclusively on the basis of these terms and conditions. By ordering the goods or service these terms and conditions are deemed to have been accepted. Divergent general terms and conditions or terms and conditions of purchase of the buyer shall not apply. Deviations from these terms and conditions are only effective if Medropharm AG has confirmed this in writing. 

2. Offer and completion of the contract S
The representations on the Medropharm GmbH website do not constitute a legally binding offer; it is a without-obligation and non-binding online catalogue. You only make a binding offer through your order. This only becomes a binding contract for Medropharm AG after written confirmation by Medropharm AG (following a request for payment or delivery). An order placed by the customer therefore constitutes an offer which is binding for them. The automatic order confirmation (by Email) following the placing of the order does not yet constitute contract acceptance. The information in our sales documentation (drawings, illustrations, dimensions, weight and other performance/services) are to be understood only as reference values and do not constitute an assurance of characteristics, unless they are expressly described as binding in writing. If a buyer exceeds their credit limit through an order, we are released from our delivery obligation. Medropharm AG does not take responsibility for procurement risk, this is also the case in the event of a purchase contract for generic goods. Medropharm AG is only under obligation to make a delivery from supply stock. Otherwise the contract is deemed to be cancelled ex tunc. 

3. Right of withdrawal 
If you live in a country in which a legal right of withdrawal is provided for, you can withdraw your contractual declaration within 14 days, without stating reasons, in text form (e.g. by letter or email, or – if the goods have already been delivered to you – by returning the goods. The time limit begins in each case after receipt of an instruction of withdrawal which corresponds with legal requirements, but not before the recipient has received the goods. In the event of an effective withdrawal the mutually received goods and services are returned. Compensation for loss of value must be made if use of the goods has already been made. 

4. Order text 
Following completion of the order process you will receive the order text via email. 
5. Prices 
The following prices are authoritative: For goods in stock the fixed price at the time of the order shall apply. In case of supply shortages and procurement the current price on the day of order shall apply. The prices are unless otherwise stated in Swiss Francs not including statutory value added tax any possible customs duties or other fees. 

6. Delivery and performance times 
Dates and delivery times are non-binding unless expressly agreed otherwise in writing. The indication of certain delivery times and delivery dates by Medropharm AG is subject to the proper and timely supply to Medropharm AG from suppliers and manufacturers and with the proviso that neither force majeure nor third party influences prevent or delay timely delivery. If the hindrance to performance in the aforementioned cases lasts over a period of more than 4 weeks after the originally applicable delivery times both parties are authorised to withdraw from the contract. Further claims in particular for damages do not exist. As a rule the goods are delivered within a week in Switzerland. Delivery times of up to 1 months may arise when sending goods abroad. 

7. Default in acceptance 
If the buyer refuses acceptance of the delivery items following the expiry of a grace period they have been set or declares that they do not want to accept the goods Medropharm GmbH can refuse the fulfilment of the contract and demand damages due to non-fulfilment. Medropharm AG is authorised to claim as damages either a lump sum of 25 % of the agreed purchase price or the replacement of the effective resulting damage from the buyer. 

8. Delivery 
Visible differences in quantity must be reported immediately to Medropharm AG and the carrier in writing on receipt of the goods non-apparent differences in quantity within 4 days following receipt of the goods. Complaints relating to damage delay loss or poor packaging must be reported immediately after receipt of the goods. 

9. Warranty 
The duration of the warranty in accordance with the following provisions is 1 year unless expressly agreed otherwise in writing. The warranty period begins with the delivery date. If our operating or maintenance instructions are not observed modifications made parts replaced or consumables are used which do not comply with the original specifications all warranties are void provided the defect is attributed to this. This also applies if the defect is attributed to improper use storage and operation of the equipment or unauthorised interference and the opening of equipment. Insignificant deviations from promised characteristics of the goods do not trigger warranty rights. A liability for normal wear and tear as well as consumables/accessories/enclosed materials is excluded. Only the direct buyer is entitled to warranty claims against Medropharm AG and these claims cannot be assigned. 

10. Returned goods 
For returned goods we require that the affected item or equipment is sent or delivered to Medropharm AG with a detailed description of the reason and a copy of the invoice with which the equipment was delivered. The buyer is to bear the shipping costs. The warranty is limited exclusively to the repair or exchange of the damaged delivery items. 

11. Reservation of proprietary rights 
The delivered goods remain the property of Medropharm AG until full payment is made. 

12. Payment 
The invoices are due for net payment depending on the agreement as cash on delivery, credit cards, cash or within 10 days unless otherwise agreed. The delivery takes place in principle unfranked which means the buyer is to bear the cost by parcel post shipping or their own vehicle unless otherwise expressly agreed. A payment will only be deemed to have been made when we are able to access the sum. Cheques are only accepted on account of performance and only apply as payment after they have been cashed. If the buyer is sent a payment reminder they are in default. From the beginning of the period of default we are entitled to charge interest of 5%. For the duration of the default Medropharm AG is also entitled to withdraw from the contract demand the return of the delivered goods and demand damages for the cancellation of the contract at any time. All claims are due immediately if the buyer is in default of payment does not culpably meet other essential obligations from the contract or if we become aware of circumstances which are suitable to reduce the creditworthiness of the buyer in particular cessation of payment and pending settlement or bankruptcy proceedings. In these cases we are entitled to retain outstanding deliveries or only carry them out in exchange for advance payment or securities. 

13. Limitation of liability 
Claims for damages against us and against our vicarious agents or assistants are excluded unless wilful or gross negligent behaviour exists. No liability is accepted for consequential damage. 

14. Data protection 
Medropharm AG is entitled to process the data received about the buyer relating to the business dealings or in connection with this, whether they come from the buyer themselves or from third parties as defined by the Swiss Data Protection Act. Personal customer data will be treated confidentially and will not be passed on to third parties. 

15. Applicable law / Place of jurisdiction 
For the contractual relationship between the customer and Medropharm AG substantive Swiss law is exclusively applicable with the exclusion of state treaty standards, in particular the UN Sales Convention (Agreement of the United Nations from 11 April 1980 on contracts for the international sale of goods). 

The exclusive place of jurisdiction for disputes between the customer and Medropharm AG is Zürich. 

Medropharm AG
Binzstrasse 23 
8045 Zürich 

Business identity numbers: CHE-392.732.383 
VAT identification number: CHE-392.732.383 
Commercial register number: CH-440.4.028.818-7